Return Policy

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Returned merchandise should include the vendor packaging, tags, and be in the same condition as when it was received. Used merchandise cannot be returned unless defective.

*PLEASE NOTE: Shipping and handling charges are non-refundable.

How do I receive a full refund?

In order to receive a full refund, merchandise MUST be recieved by our returns department within 14 days from recieving the package. For example, if a package is delivered on the 1^st the return item(s) must be received no later than the 15^th. Returns received after 14 days will be issued appropriate MarissaCollections.com credit.  Please reference credit chart and return policy.

*PLEASE NOTE: Sale merchandise will ONLY be returned for MarissaCollections.com credit.

Fine Jewelry Purchases and Returns:

Due to the nature and security of fine jewelry, we ship these items for overnight delivery. The following designers fall under our family of fine jewelry designers:

The same shipping and billing address for delivery is required unless otherwise arranged. 

If for some reason you are not completely happy with your purchase, we provide a 24 hour return period from when you have received the merchandise for you to decide if you would like to keep your fine jewelry purchase.

When making a return, please contact customer service at returns@marissacollections.com for an RMA request.. A return shipping label will be provided at no additional cost to you. Returns requested outside of our 48 hour window will receive store credit only. 

 How is credit issued?

Returns received after 14 days will be issued a MarissaCollections.com credit in the form of a credit code. Please reference credit chart below.

Credit Chart

Item(s) returned within:                                        Amount of Credit:                            

15-30 days                                                           100% of purchase price

31-60 days                                                             75% of purchase price

61-120 days                                                           50% of purchase price

121+ days                                                                 0% of purchase price

*MarissaCollections.com credit code is valid for one year and can ONLY be used for online purchases.

Where do I enter the credit code?

Using the credit code is fairly simple. For new customers, register then add merchandise to cart. Next enter credit code into Promotion/ Discount Code Box at checkout. For returning customers login, and add merchandise to cart. Then enter credit code into Promotion/ Discount Code Box. Credit amount will be deducted from final purchase price.

How do I make a return?

Please email returns@marissacollections.com to obtain an RMA number. Returns are accepted via email only and not over the phone. If you would like to exchange the item, please note this in your email. A customer service representative will contact via email with an RMA number within 48 hours.

Where do I send my return?

MarissaCollections.com
Website Returns Department
1167 Third Street South
Suite 207
Naples, FL 34102

When will my credit card be refunded?

Once your package has been received by MarissaCollections.com, your refund will be processed based upon our return policy within ten business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from MarissaCollections.com.

Sale Items

Sale Items can ONLY be returned for MarissaCollections.com credit. Please reference credit chart above for the appropriate MarissaCollections.com credit amount.

Trunk Show and Special Orders

Merchandise purchased as trunk show or special order(s) is a final sale.

Pre-Orders

Merchandise will be charged upon order placement. Please reference return policy for further information.

Online Customer Service

Regular Hours:
Monday-Friday 9 AM- 5:30 PM EST
 

1-800-581-6641

By E-Mail:
Customer Service: Service@MarissaCollections.com

			Store Address Marissa Collections 1167 3rd Street South Naples, Florida 34102 Tel: 239.263.4333 Fax: 239.263.5878 Toll Free: 1.877.263.4333 Buying Office 1167 3rd Street South Naples, Florida 34102 Tel: 239.687.1140 Fax: 239.263.5878 Map and Directions  - Directions  - Mapquest 1167 3rd Street South Suite 207 Naples, Florida 34102 Tel: 239.687.1140 Fax: 239.263.5878 Store Hours Monday-Saturday  10:00 AM - 6:00 PM Sunday 12:00 PM - 5:00 PM   Policies  - Policies

Customer Service Shipping Rate UPS Ground Free  Always 2nd Day Air $25.00 Next Day Air / Overnight $35.00 Please note next day is only available on orders placed before 2:00 PM EST Monday thru Thursday, excluding holidays. Marissacollections.com offers free ground shipping on all orders, $25 for 2nd day air and $35 for overnight services. In the event that your shipment requires additional delivery attempts, has change of address or incorrect/incomplete information, you will be charged the actual shipping fees associated with this         International Shipping  MarissaCollections.com now ships internationally. International orders are an important part of how we serve our customers around the world.To place an order for an international shipment, browse our web site and add items to your cart as usual. On the shopping cart page, there is a button that reads "International Checkout". After you have added all the items you wish to purchase to your cart, click that button. The friendly and professional people at International Checkout will process your order. All inquiries regarding your international order should be directed to support@InternationalCheckout.com. *PLEASE NOTE: MarissaCollections.com is not responsible for customs and duty charges.   Sales Tax All orders are exempt from sales tax except for the state of Florida.