Returns

Merchandise Return Policy:

 

How to Request a Return:

  • Login to “My Account” on MarissaCollections.com with your username and password.
  • Select “My Orders.”
  • Select the order which contains the item(s) you would like to return.
  • Select “Return.”
  • Your return request will be reviewed and approved within 48 hours. You will receive an email notification once your return request has been approved.
  • Mail the merchandise back to the address listed in the email. Merchandise must be received by your return expiration date in order to receive a full refund.


Full Priced Clothing, Shoes and Handbags:

  • Full priced merchandise may be returned for full refund (not shipping) within 14 days of when the package was delivered.
  • Items received after 14 days but within 45 days after purchase qualify for store credit only. Store credit is valid 90 days from the day it was issued.

 

Sale Merchandise:

  • Sale merchandise qualifies for store credit only (not shipping) if returned within 14 days of when the package was delivered.
  • Store credit is valid 90 days from the day it was issued.


Fine Jewelry, Beauty, Special Order, International Orders, Evening Gowns and Trunk Show Order:

  • All sales are final.


Additional Information:

  • All returned or exchanged merchandise must have tags attached including security tags. All returned shoes must be in original box with dusters and be unworn.
  • Returns more than 45 days after purchase are not eligible for returns, exchanges, or store credit.
  • Please use a shipping carrier with tracking capabilities for returns.
  • Merchandise must be insured for the full retail price. Please handle and return with care to ensure contents are not damaged during transit.
  • Returns will only be accepted if RMA was issued and clearly written on outside of box, all others will be refused.
  • Furs, Evening Dresses and Gowns must be shipped via 2-day air to ensure no damage to product and expedite your return due to the value of the merchandise.