Merchandise Return Policy: How to Request a Return:
- Login to “My Account” on MarissaCollections.com with your username and password.
- Select “My Orders.”
- Select the order which contains the item(s) you would like to return.
- Select “Return.”
- Your return request will be reviewed and approved within 48 hours. You will receive an email notification once your return request has been approved.
- Mail the merchandise back to the address listed in the email. Merchandise must be received by your return expiration date in order to receive a full refund.
- Guest Checkout Return Requests:
Full Priced Clothing, Shoes and Handbags:
- Full priced merchandise may be returned for full refund (not shipping) within 14 days of when the package was delivered.
- Items received after 14 days but within 45 days after purchase qualify for store credit only. Store credit is valid 90 days from the day it was issued.
- Sale merchandise qualifies for store credit only (not shipping) if returned within 14 days of when the package was delivered.
- Store credit is valid 90 days from the day it was issued.
Fine Jewelry, Fur and Evening Gowns:
- Fine jewelry, fur and evening gowns may be returned for full refund (not shipping) if shipped back overnight within 24 hours of when the package was delivered.
- Fine jewelry, fur and evening gowns cannot be shipped or be in transit during weekends.
Beauty, Special Order, International Orders and Trunk Show Orders:
- All returned or exchanged merchandise must have tags attached including security tags. All returned shoes must be in original box with dusters and be unworn.
- Returns more than 45 days after purchase are not eligible for returns, exchanges, or store credit.
- Please use a shipping carrier with tracking capabilities for returns.
- Merchandise must be insured for the full retail price. Please handle and return with care to ensure contents are not damaged during transit.
- Returns will only be accepted if RMA was issued and clearly written on outside of box, all others will be refused.
- Furs, Evening Dresses and Gowns must be shipped via 2-day air to ensure no damage to product and expedite your return due to the value of the merchandise.